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Information Technology

For assistance with IT related issues, please email:

Other Information

PAU Allen Calvin Campus IT Helpdesk

Hours of Operation: Monday through Friday from 8:00 AM to 9:00 PM. Saturdays and Sundays 8:00am-4:00pm (Not open on University Holidays)

Phone: (650) 433-3832 or email

PAU Los Altos Campus IT Helpdesk

Hours of Operation: Monday through Friday from 10:30 AM to 9:00 PM. Saturday 10:00am-6:00pm (Not open on University Holidays)

Phone: (650) 433-3832 or email

Important Links

How-To Documents

Download SPSS

Submit a Request Online

Services We Provide

  • Accounts and ID Management
  • Email, Messaging, and Collaboration
  • Project Management
  • Websites, Applications, and Software
  • Classroom Technology and AV Support
  • Network and Internet Access
  • Information and Network Security
  • Help and Training
  • Hardware and Software Support
  • Emergency Notification System

Information Technology & Security Policies

About Us

Our Mission The Department of Information Technology's goal is to support educational, research, and administrative programs by delivering creative solutions, excellent customer service, and proven IT strategies to meet the diverse needs of the PAU community.

Our Vision The Department of Information Technology we will be recognized as a leader in technology by providing secure and seamless integration of innovative services that are in alignment with PAU’s mission and goals.

Our Core Values (CCIPS)

  • Collaboration: We strive for a constructive, team-oriented environment, through sharing knowledge, and building effective partnerships with the PAU community.
  • Continuous Improvement: We are committed to identifying areas of weakness and finding ways to improve overall processes.
  • Innovation: We encourage creative and critical thinking in the development of technology services and solutions.
  • People: We listen to, respect, and care for one another.
  • Service: We strive to provide excellent customer service by being consistent, responsive, dependable, and accessible to the PAU Community.