Consumer Information

In compliance with the Higher Education Opportunity Act, Palo Alto University provides Consumer information about its policies and the relevant laws that govern University practice. This data is made available to the PAU community, via their email, on a bi-annual basis. Additionally, the right to request and receive this information in writing is available by contacting the Compliance Committee (Compliance@paloaltou.edu).   

General Institutional Information:

• Admissions Policies and Requirements
  • Note:Bachelors (pg. 57-62), Masters (pg. 63-70), Doctoral (pg.70-87) 
• Tuition and Fees Information
• Tuition and Fees Payment Policy
• Student Diversity
  • Diversity Statement in the PAU Catalog (see pg. 142-143)
  • Student Body Demographics (see "Student Body" and "Cohort Demographics" tabs)
  • Demographics on College Navigator
• Accreditation Information
• FERPA
  • Note: (pg. 146-147)
• Directory Information Policy
• Website Privacy Policy
• Student Concern Process
  • Note: Institutional Grievance and Appeals Policies and Procedures (pg. 147-148)
• State Contact Information for Making Education-Related Complaints
• Annual Campus Safety and Security Report
• Services and Facilities for Students with Disabilities
• Voter Registration Information
• Constitution Day Information
• PAU Mission and Vision
  • Note: (pg. 5-6)

Academic Information:

• Academic Warning Process
  • under review
• Institutional Accreditation
  • Note: (pg. 6)
• Degree Options
  • Note: (pg.57)
• PAU Determination of Location Policy ( 34 CFR § 600.9)
• Determinations if PAU PHD & PSYD Clinical Psychology Programs Meet Educational Requirements for Licensure in Each State (34 CFR § 668.43)
• Determinations if PAU MA Counseling Program Meet Educational Requirements for Licensure in Each State (34 CFR § 668.43)
• Catalog
• Program Handbooks 
• Academic Program Listings
  • Note: BP (pg. 59-61), PSA (pg. 61-63), MA (pg. 63-68), MS (pg. 68-70), PhD (pg. 70-81), PsyD (pg. 81-87)
• Grading Policy
  • under review
• Credit Hour Policy
  • Note: (pg. 141-142)
• Teach-Out Policy
• Graduation Requirements
  • Note: BP (pg. 59-60), PSA (pg. 61-62), MA (pg. 65), MS (pg. 68), PhD (pg. 71), PsyD (pg. 82-83)
• PAU Campus Locations
• Transfer Credit Policy
  • under review
• Articulation Agreements
• Textbook Information
  • under review

Financial Aid Information:

• Types of Financial Aid
• Eligibility
  • Note: (pg. 41)
• Applying for Financial Aid
• Financial Aid Disbursement
  • Note: (pg. 41)
• Right and Responsibilities of Students Receiving Aid
• Cost of Attendance and Additional Program Costs
• Student Loan Information
• Student Employment and Federal Work Study
• Satisfactory Academic Progress Policy
  • Note: pg. (41-43)
• Refund and Return to Title IV Policies
  • Refund Policy
  • Return to Title IV
• Federal Student Aid Penalties for Drug Violations
• Financial Aid Employee Code of Conduct
• Alternative Loan Code of Contact

Health and Safety Information:

• Campus Safety and Criminal Statics (Jeanne Clery Disclosure of Campus Security Police and Campus Crime Statistics Acts
• Counseling Resources
  • ​​Low-Fee Therapists
• Emergency Procedures and Resources
  • under review
• Sex Offender Information
  • under review
• Human Subjects in Research
• Vaccination Policy
  • under review

Student Outcomes:

• Graduation and Transfer Rates (see "Graduation Rates" tab)
• Retention Rates (see "Demographic Retention & Completion" tab)
• Student Learning Outcomes
  • Licensure Information
• Graduate Employment Status (See "Alumni Outcomes" tab)

Institutional Policies:

• Diversity Policy and Procedure
• Nondiscrimination Policy
• Academic Freedom
  • Faculty Handbook (Section B)
    • Note p. 19
• Whistle Blower Policy
  • Staff 
  • Faculty Handbook (Section B)
    • Note: p. 68
• Copyright Material Information

University Governance:  Information in this section is under review.

• Governing Board Members
• Governing Board Committees
• Governing Board Bylaws and Operations Manual
• Policy/Procedure for Board Evaluation of President
• Faculty Governing Body Charges, Bylaws, and Authority
• Faculty Governance Organization Chart