banner image

Helpdesk Services

General Help

People consult the IT Help Desk in many ways: telephone, electronically, or by visiting our office at the main campus in the Facilities Office outside the library. We have the collective expertise to help you with your computing needs. We can also re-route issues to other service areas when necessary. Our goal is to be welcoming and quick in our initial response, thoughtful in the problem solving process, and reliable in our follow-up.

Alert Managment System

PAU's e2Campus is an alert system that allows University Officials to contact you during an emergency by sending messages to via email, text message, voice message, or RSS feed.
Click here to get started and sign up now! email

We provide email services for the entire PaloAltoU community. This includes faculty, staff, students, and alumni. To access email at anytime go to

You will need to enter a valid username and password to access the service. If you don't know your PaloAltoU username or have forgotten your password please contact the IT helpdesk at

Virus Prevention

As a PaloAltoU student we offer free Symantec AntiVirus to protect your PC. If you would like more information on this program please contact

Online Registration

Access online registration at  If you have issues logging in or don't know your username and password, please contact

Classroom Technology

The IT Department works closely with the Library Media center to ensure all classrooms have the latest classroom technology.  In the past month we have installed a wide variety of tools to help assist our students and faculty.  Each classroom is equipped with a podium that houses a Windows 7 workstation, 22” LCD Monitor, DVD/VHS players, Sonic Foundry Mediasite controllers, wireless presenters, and a lapel mic.

If you would like further information or need assistance with the equipment please contact

Wifi Access

Wireless access is available at the Palo Alto University main campus and Gronowski Clinic locations. 

If you need assistance with connecting to the access points or need the wireless password please contact