Students FAQs

How long will all classes be held online?

At this point, all classes will be held online through the end of the winter quarter.  This is a rapidly evolving situation, and students should begin to plan for the likelihood that all classes will begin online for the spring quarter as well.

What if I do not have a computer or reliable internet access?

Students should contact Ana Castrillo, Director of the Office of Accessible Education ( if they do not have a computer on which they can take their online classes.  She will work with students to loan them computers during this period.

What is a synchronous online learning environment?

A synchronous online learning environment means everyone in the class "attends" class at the same time in an online learning environment (Zoom).  This is the most common form of online classes at PAU, and this is what faculty and students can expect of classes that have been moved online due to this response.  Students should plan to attend classes at their assigned times.

Who should students contact if they are having difficulties in the online learning environment?

Students should reach out directly to their faculty to discuss any issues that emerge as a result of moving classes online.  In addition, students can reach out to Thom Shepard, Dean of Students ( or Ana Castrillo, Director of the Office of Accessible Education ( for support.

Finally- Ph.D. Clinical Training faculty is creating a university-wide reporting form through Qualtrics for students to report potential exposures in a clinical setting.  Once that is set up, we can include that too, but we will need to work on that language, as it is a little bit different than what is currently in the document.

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